Graduate Systems Support Analyst - Supply Chain

We are looking for a proactive and detail-oriented Graduate Systems Support Analyst to join our team, providing support across Financial and Supply Chain systems. This role plays a key part in maintaining the smooth operation of primary applications across our group of businesses, supporting system integrations, managing support tickets, and collaborating with internal teams and external suppliers. With an ever-expanding portfolio of companies, the role will support growth of the Group via new acquisitions.Looking for problem-solvers with a genuine interest in application support who are eager to learn. Comprehensive onboarding and ongoing training will be provided. The role could suit a Graduate level candidate with either a Financial or Supply Chain Management focused degree, who has a keen interest in IT.This position is based on-site in Poole, Dorset. The role requires a regular presence at the head office to support internal systems and users, with only occasional travel to other sites as needed. Key ResponsibilitiesSupport Ticket Management Triage incoming tickets across the Group for the core ERP application (Microsoft Business Central).Prioritize incidents based on business impact and user urgency; escalate when required. Highlight and progress Controlled Change Requests (CCRs) through the agreed process. Log issues with suppliers where appropriate and maintain clear, timely status updatesAssist with support of other applications going forward (e.g. Slim4, Warehouse ..... full job details .....