https://jobs.co.uk/job/graduate-support-analyst-optima-recruitment--d7f629ab-7140-46f5-ba60-0e1e268636f1 RSS feed for Graduate Support Analyst at Optima Recruitment. en-gb Thu, 24 Sep 2026 19:16:39 GMT https://jobs.co.uk/job/graduate-support-analyst-optima-recruitment--d7f629ab-7140-46f5-ba60-0e1e268636f1 https://jobs.co.uk/job/graduate-support-analyst-optima-recruitment--d7f629ab-7140-46f5-ba60-0e1e268636f1 Wed, 23 Sep 2026 11:54:23 GMT Location: Fetcham | Salary: 25000.00-25000.00 Annual | Type: Permanent | Leatherhead Up to £26,000 rising to £27,000 after probation Pension Parking Hybrid after training 22 days holiday Excellent opportunity, suited to a graduate looking for a professional career in IT support. Full training will be given. This role involves troubleshooting software and hardware issues, maintaining computer networks, and providing support for various operating systems. Duties Responsible for providing frontline technical support and maintenance activities, ensuring service levels are effectively maintained Resolve queries immediately where possible, or manage them through to resolution Produce required internal and customer-facing reports and documentation Prioritise, monitor progress, and escalate support issues with customers and suppliers as required Assist the Operations Manager with customer support activities Provide out of hours support in line with the agreed schedule Develop strong relationships as a trusted advisor with key personnel in customer organisations Undertake training to ensure a high level of technical knowledge is maintained Communicate effectively with customers via telephone, email and in person Ensure ongoing communication and information is ... Permanent