https://jobs.co.uk/job/graduate-support-analyst-optima-recruitment--5b0907f5-9a2b-4216-93b4-05506f05490c RSS feed for Graduate Support Analyst at Optima Recruitment. en-gb Thu, 24 Sep 2026 04:09:23 GMT https://jobs.co.uk/job/graduate-support-analyst-optima-recruitment--5b0907f5-9a2b-4216-93b4-05506f05490c https://jobs.co.uk/job/graduate-support-analyst-optima-recruitment--5b0907f5-9a2b-4216-93b4-05506f05490c Mon, 21 Sep 2026 23:00:00 GMT Location: Leatherhead | Salary: £25000/annum | Type: Permanent | Leatherhead * Up to £26,000 rising to £27,000 after probation * Pension * Parking * Hybrid after training * 22 days holiday * Excellent opportunity, suited to a graduate looking for a professional career in IT support.  Full training will be given. This role involves troubleshooting software and hardware issues, maintaining computer networks, and providing support for various operating systems. Duties Responsible for providing frontline technical support and maintenance activities, ensuring service levels are effectively maintained Resolve queries immediately where possible, or manage them through to resolution Produce required internal and customer-facing reports and documentation Prioritise, monitor progress, and escalate support issues with customers and suppliers as required Assist the Operations Manager with customer support activities Provide out of hours support in line with the agreed schedule Develop strong relationships as a trusted advisor with key personnel in customer organisations Undertake training to ensure a high level of technical knowledge is maintained Communicate effectively with customers via telephone, email and in person Ensure ong... Permanent