Graduate Legal Advisor

Based in Manchester City Centre5 days in office: shift patterns listed belowPaying 26,000 - 28,000 + 1,000 weekend allowanc eShift Pattern:Sunday: 12pm - 8pmMonday: 12pm - 8pmTuesday: 12pm - 8pmWednesday: 9am - 5pmThursday 9am - 5pmThe company:My client is a leading well-being advisor and specialist. They take pride in offering the most comprehensive employee assistance programme available in today''s market, dedicated to enhancing the wellbeing of employees. They provide clinical expertise and legal advice services to 13 million employees and their families across the UK and Ireland.The Role:As a Legal Advisor, you will be responsible for providing comprehensive and legally compliant advice to clients across various mediums, predominantly over phone and via email. Your role will involve addressing inquiries spanning a wide range of legal and financial matters while ensuring the emotional support needs of clients are met.Day to Day Responsibilities:Provide timely legal and financial information to clients adhering to set SLAs and KPIsManage incoming calls efficiently, either resolving cases independently or distributing them among team membersConduct research and engage in self-learning to enhance expertise in relevant areasHandle diverse client issues with empathy, especially those in distressDemonstrate a general understanding of legal and financial domains including, but not limited to, Family Law, Commercial Law, Criminal Law, and Consumer LawUphold a standard of excellent customer service in all interactionsWhat You Bring to the Team:Proficiency in various legal and financial mattersCapacity to prioritize tasks and work independently or collaboratively within a teamStrong verbal and written communication skillsDedication to providing exceptional customer service and assisting individualsOpen-minded, enthusiastic, and non-judgmental approachComfortability with telephony and IT ..... full job details .....