Graduate / Junior Application Support Executive

Application Support and Product ExecutiveRural Ashford - Office-based, transport required£25,000 + benefitsMonday to Friday, 9.00 am - 5.30 pmDo you enjoy helping customers and working through problems until they are resolved?Are you interested in software, digital products and how technology can improve the way businesses operate?Would you like a varied role where you can develop from customer and application support into product ownership?We are recruiting for an Application Support and Product Executive to join a small, growing software and digital solutions business based near Ashford. This is a varied position within a close-knit company, so you will need to be flexible and happy to get involved wherever support is needed. However, your main responsibility will be providing first-line application support to customers using the company''s digital products.You will help customers resolve queries, understand how the software works and get the best possible value from the products available to them. As your knowledge develops, you will become a product champion within the business, taking greater ownership of particular products, helping with customer onboarding and identifying other solutions that may benefit clients.What You Will Be DoingActing as the first point of contact for customer support queries by telephone, email and online channelsInvestigating application issues and resolving straightforward problemsGathering the information needed to escalate more technical ..... full job details .....