Graduate IT Support Analyst

Graduate IT Support Analyst Hybrid £25,500 About the Role We''re recruiting a First Line IT Support Engineer for a large UK enterprise with a friendly, collaborative, and social IT team. You''ll be the first point of contact for IT issues, managing incoming tickets, troubleshooting hardware/software problems, and escalating complex cases to senior engineers. This role provides a strong foundation for progression into 2nd line, networking, or cloud roles. You''ll work in a supportive environment where team lunches, knowledge sharing, and celebrating wins are part of the culture, making it ideal for someone who enjoys both tech and teamwork. Responsibilities Manage and resolve IT support tickets within SLAs Troubleshoot hardware/software issues for hundreds of users across multiple sites Support enterprise endpoint setup, upgrades, and rollouts Escalate complex issues to senior engineers Maintain accurate IT records and documentation Collaborate and contribute to a team-focused culture Technologies and Skills Windows 10/11, Active Directory, Microsoft 365 (Exchange, Teams, SharePoint) Intune, Azure, DNS, DHCP Enterprise endpoint support/setup Strong problem-solving and communication skills Previous IT support/helpdesk experience preferred Positive, team-oriented attitude Benefits £24,500 salary Hybrid working (3 days onsite / 2 remote) Funded training and certifications Mentoring from senior engineers Friendly, social, and ..... full job details .....