Graduate IT Engineer

Graduate IT Engineer, Bershire, 35-38k SaaS, Cloud, AI, Machine Learning, IOT, NLP, Data, Telecoms, TechnologyAs a Graduate IT Engineer, you will deliver exceptional technical support from first contact through to resolution. Work with customer-facing tech teams to help configure and provision cloud-based communication services. Gain hands-on experience in a real-world, fast-moving technical environment.

Responsibilities

Service Configuration: Set up and configure customer omni-channel cloud communication services.

Manage telephony and digital communication infrastructure for enterprise clients.

Project Delivery and Coordination: Handle multiple concurrent provisioning projects effectively.

Track progress and ensure technical tasks are completed efficiently.

Prepare and execute test plans for storm cloud services, adapting to specific customer needs.

Communication and Collaboration: Liaise with Project Managers to ensure timely delivery. Communicate clearly with internal teams and clients, with no technical jargon. Interpret customer orders and resolve any account or order-related queries.

Qualifications

A Bachelor''s Degree (2:1 or above) in a STEM subject (e.g. Computer Science, Engineering, Math, Physics). Other graduates would be considered, who have a keen interest in Technology, Software, and customer-facing experience.

A real interest in a long-term career in technology. Strong analytical, communication, and customer service skills.

Excellent IT skills and technical curiosity. Confidence to handle complex challenges in a fast-paced environment.

Why Apply

Be part of a global, award-winning technology company.

Learn from industry leaders in cloud communication.

Get fast-tracked development in a client-facing technical career.

Enjoy working in a collaborative, modern environment. Training, Development, ..... full job details .....