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Contract

Graduate engineer

Norwich
money-bag £25000 - £30000/annum
Posted Yesterday

Job Title: Technical Service Specialist

Location: Norwich

Pay Rate: -38k per annum

Duration: 12 Months
Work mode: Onsite

Responsibilities

  • Provide backup first line service to client (Service interventions requiring less than 4 hours labour time)
  • Schedule and perform planned maintenance activities
  • Assist with instrument installations
  • Success in this role is measured by service key performance indications level achievement, customer satisfaction score (NPS) and economical profitability and growth per district

Knowledge, Skills and Abilities

  • Bachelor''s degree or equivalent qualification or experience required
  • Bachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferred
  • Proven track record in a similar position, supported by management and customer references preferred or Graduate entry program.
  • Successful engagement with customers, specifically lab staff.
  • Technical expert for product line responsibility
  • Strong communication skills
  • Ability to identify and drive resolution of issues
  • Strong experience in use of analytical tools and software

Key Performance Metrics

  • Service Level Achievement
  • 100% renewal rate of profitable business
  • Customer Retention Rate
  • Net Promoter Score

Randstad Business Support is acting as an Employment Business in relation to this vacancy.

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