Graduate Deposit Operations Analyst

Since 2015, we’ve backed entrepreneurs with over £13.5bn in funding, helping create 56,000+ jobs and 34,000 + new homes across the UK and US.We’re dedicated to helping trailblazing businesses thrive and our Deposit Operations Team are integral to our growth.This is a fantastic opportunity to join a fast-paced, growing bank with a reputation for doing things differently. We don’t want another cog in the machine, we’re looking for self-starters and bold thinkers who want to pave their own career paths and are passionate about supporting the UK’s best and brightest businesspeople.We have an exciting opportunity to join OakNorth Bank as a Deposit Operations Analyst! This is a full-time permanent position in Manchester 5 days a week, reporting to our Deposit Operations Manager. In a nutshell, the mission of a Deposit Operations Analyst is to support the origination and in-life management of OakNorth retail and business deposit products, whilst providing customer support with a friendly, timely and helpful manner.Are you ready to step up to the challenge?Responsibilities:

The key responsibility of this role is to support the origination and in-life management of OakNorth retail and business deposit products.Completing deposit tasks to support the origination of retail and business deposit accounts; example tasks include handling inbound customer calls; making outbound customer calls; opening, processing and sending of mail; responding to emails; and actioning system tasksCompleting deposit tasks to support the in-life management of retail and business deposit accounts; examples would include preparation of reports/statements and handling account queriesProviding customer support with a friendly, timely and helpful mannerResolving customer incidents or changes wherever possible at first point of contact, or when appropriate, escalate calls to resolve complex issues, gathering sufficient information to enable colleagues to support through to resolutionFocussing on delivering excellent customer service within a fast-paced environmentProactively developing personal product knowledge and customer support skills, including regular communication with colleagues to share information and best practiceContributing to ad-hoc duties and projects as determined from time to time by members of the management teamWorking cross functionally with all other relevant business departments by communicating valuable customer feedback and keeping them informed of customer issues and successesEnsuring ongoing development of technical and customer service skills within the roleActively minimising the risk to the business and the customer by focussing on process controls.Leverage GenAI tools to increase productivity and enhance decision-making processes within the role.Requirements:

Experience in providing strong customer service via telephone and emailStrong communicator both verbally and in writingExcellent interpersonal skillsEnergetic and friendlyOrganisation and time management skills essentialWillingness to learn and develop new skillsResilience and the ability to work under pressure, and to pressing deadlines / SLAsPrevious experience within customer service role preferred but not requiredA passion for delivering a great service experience and ability to go the extra mile for our customersFlexible with working hours and team shift patternsOpen to occasional weekend work and/or evening hours when and if requiredUndergraduate degree or above preferred but not requiredBenefits and Perks:

Equity. We want people to have a stake in the business so that all our interests are aligned.25 days holidayPersonalized benefits – opt-in to what matters to youSubsidised Private Medical Insurance with BupaEnhanced maternity and paternity leaveWellbeing and social eventsSupport causes that matter to you – Volunteering time offSalary sacrifice schemes (Cycle to work, nursery, gym, electric car ..... full job details .....