Graduate Customer Support Engineer

Graduate Customer Support Engineer Salary: 26,000 - 29,000 Location: Clacton-on-Sea, Essex Job Type: Full-time, Permanent Opportunity Overview An opportunity has arisen for a Graduate Customer Support Engineer to join an established electronics engineering business specialising in advanced switching, simulation and relay technology. This role is ideal for an engineering graduate with an interest in electronics, software and problem-solving who enjoys working with people as well as technology. You will provide technical support to customers, helping them install, configure and maintain specialist products while developing your own technical expertise. Working closely with internal engineering, product and RandD teams, you will investigate technical issues, identify solutions and help improve the overall customer experience. You will also have opportunities to deliver customer training and contribute to technical documentation. Key Responsibilities Provide technical support to customers experiencing issues with product installation, configuration and ongoing maintenance. Investigate technical problems, identify root causes and implement effective solutions. Escalate complex issues to engineering and product teams, ensuring clear communication throughout the resolution process. Document customer interactions, technical issues and resolutions using internal support systems. Create and maintain troubleshooting guides and knowledge base articles. Build strong customer ..... full job details .....