Graduate Customer Support Engineer

Graduate Customer Support Engineer Location: Clacton-on-Sea / Essex, UKPosition Type: Full-time, PermanentSalary: £29,000 per annum + Regular Performance ReviewsBenefits: 25 Days Holiday (Buy/Sell options), Gym Membership, Full Induction and Mentorship, Extensive Wellbeing Support About the Role As a Graduate Customer Support Engineer, you will play an essential role in ensuring customer satisfaction and building long-term loyalty. Your objective will be to support our global customers through the successful implementation and maintenance our industry-leading products. This is a fantastic launchpad for an engineering graduate looking to solve varied, complex technical questions, build strong client relationships, and collaborate across RandD and engineering teams as a trusted technical partner. Key Responsibilities Technical Troubleshooting: Identify root causes and resolve customer issues related to the installation, configuration, and maintenance of our products.Cross-Department Collaboration: Escalate complex technical issues to internal Product Owners or Engineering teams, acting as the vital link between the customer and internal experts.Knowledge Management: Document all customer interactions in Salesforce ServiceCloud and author knowledge-base articles to help users solve technical queries independently.Client Relations and Training: Build strong customer relationships, deliver technical training sessions, and offer tailored advice to optimize product use.Product ..... full job details .....