Graduate - Client Sales and Service Assistant

Martin Randall Travel - the UK''s leading specialist in expert-led cultural tours - is looking for a bright, energetic graduate to join our Client Relationship Team. This is a graduate-level role that blends genuine client care with confident, consultative selling: from a client''s first enquiry through to a confirmed booking, you''ll build relationships and actively champion our programme of tours, festivals and events. It''s a busy, varied position at the heart of the business and an outstanding grounding in how a specialist travel company works - ideal for a sharp, hardworking graduate who wants real responsibility early and the drive to turn interest into bookings. The role: Front-line response to inbound enquiries, offering clear, knowledgeable advice across our full programme. Proactive outbound contact - by phone and email - to clients and prospective clients, championing our tours, festivals and events and converting interest into bookings. End-to-end ownership of client requests, from receipt through to fulfilment, coordinating closely with suppliers for accuracy and timely delivery. Following up leads and turning enquiries into bookings through confident, well-informed conversation. Checking availability, confirming bookings, and recommending suitable upgrades and alternatives. Building strong supplier relationships to maintain a consistently high standard of service for our clients, when supporting them on their special request What we''re looking for - ..... full job details .....