Graduate CAD Systems Analyst

Ready to kickstart your career in technology? At Howdens, our Graduate CAD Systems Analyst will support the systems behind our CAD and plan management services. You will work alongside experienced analysts, help colleagues across the business and build your technical, analytical and problem-solving skills through hands-on training and mentoring. What you''ll be doing Providing first-line support for CAD and plan management system incidents, service requests and user enquiries Helping depot users troubleshoot system issues and supporting general system use Logging, managing and updating incidents and requests through our IT Service Management tool Escalating more complex issues to CAD System Analysts or the Lead CAD Systems Analyst Supporting routine system administration and operational activities Helping test software enhancements, bug fixes and system upgrades Maintaining technical documentation, knowledge articles, user guides and support procedures Taking part in root-cause investigations and problem-solving activities Supporting system performance monitoring and helping identify potential issues Working collaboratively with Technology teams, suppliers and business users Building your knowledge of CAD systems, depot operations and customer journeys Contributing ideas that improve service, efficiency and ways of working Am I eligible for this Graduate CAD Systems Analyst opportunity? Hold a degree, or equivalent qualification, in a relevant technology discipline Have ..... full job details .....