Graduate Aftersales Engineer

About the Company

We are a specialist engineering company delivering cutting-edge systems and solutions to clients across a variety of industrial sectors. With a strong reputation for quality and service, we pride ourselves on supporting our customers throughout the full lifecycle of our products, including comprehensive aftersales support.

The Role

We are seeking a driven and technically minded Graduate Aftersales Engineer to support our customers post-installation. This role focuses on ensuring optimal performance, troubleshooting issues, and maintaining strong client relationships through high-quality service and engineering expertise.

Key Responsibilities

• Provide technical support to customers regarding installed systems
• Assist with fault diagnosis, repairs, and maintenance activities
• Work closely with senior engineers on aftersales projects and service visits
• Support commissioning and upgrades of equipment where required
• Prepare service reports and documentation
• Liaise with internal teams to ensure timely resolution of issues
• Help improve aftersales processes and customer satisfaction
• Occasional travel to customer sites

What We''re Looking For

• A degree (preferred) or HNC in Engineering (Mechanical, Electrical, or similar)
• Strong problem-solving skills and technical aptitude
• Eagerness to learn and develop engineering knowledge in a practical environment
• Good communication skills with a customer-focused approach
• Ability to work both independently and as part of a team
• Full UK driving licence (preferred)

Ideal Candidate

We value attitude and willingness to learn above all. Whether your degree is directly aligned or more general within engineering or technical fields, if you''re enthusiastic, reliable, and keen to build a career in engineering aftersales, this role offers excellent development opportunities.

About Us

We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we''re happy to discuss flexible working options.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.