Graduate Accountant - Customer Support

Graduate Accountant - Customer SupportLocation: Hybrid, 3 days a week in the Wokingham officeWhy: FinTech Software Company experiencing huge growthStart date - ASAPDo you have an Accountancy Qualification (AAT) or an Accountancy Degree?Are you passionate about delivering the best customer service?The company are a leading FinTech Software Company, experiencing growth and with a reputation for being a market leader. They are looking for a Customer Support Executive to help their customers get the most value and best experience from their technology. This role is the perfection option for someone with an Accountancy qualification that doesn''t want to go down the ''standard'' route.You will have daily opportunity to speak to customers and clients. You will need to be an exceptional individual who has a passion to use your accounts and financial reporting knowledge, who is passionate about software and wants to develop your skills to deliver first class telephone and email support to customers.Responsibilities - Graduate Accountant - Customer SupportAnswer customer support telephone calls and emails, providing exceptional customer careBuild your knowledge of accountancy, tax and accounts by researching and answering questions from customers.Build your knowledge of products and use this to resolve customers'' questionsAssist existing and prospective customers with general sales enquiriesSuggest new or improvements to support materials (FAQ''s, user guides and knowledge base)Work ..... full job details .....