Google Workspace Support Specialist

Google Workspace Support SpecialistLocation: Onsite Stevenage Contract Type: Contract or PermanentClearance: Active SC clearance and SOLE UK NATIONALInside IR35 Rate £800.00 - £850.00 pdThe OpportunityWe''re looking for an experienced SC Cleared Google Workspace Support Specialist to provide expert support and administration across a global Google Workspace environment.You''ll be responsible for supporting end users, resolving complex incidents and service requests, administering Google Workspace services, and ensuring the smooth operation of collaboration and productivity tools. This role would suit someone with strong Google Workspace administration experience and a customer-focused approach to support.Key ResponsibilitiesProvide Level 2 support for Google Workspace services and applications.Manage user accounts, permissions, access requests, and administration activities.Resolve incidents and service requests in line with SLA requirements.Support and troubleshoot:GmailGoogle MeetGoogle DriveGoogle ChatGoogle Docs, Sheets, and SlidesManage and update tickets through ITSM platforms and incident management processes.Escalate and identify technical or process gaps where required.Support Google case management activities and vendor engagements.Assist with reporting and service monitoring activities.Work closely with infrastructure, service management, and support teams to improve user experience and service delivery.Essential Skills andamp; ExperienceAdvanced knowledge of ..... full job details .....