https://jobs.co.uk/job/global-service-desk-manager-clearwater-people-solutions--e73b2cd5-f55a-48da-9b40-cb72497b07e7 RSS feed for Global Service Desk Manager at Clearwater People Solutions. en-gb Fri, 16 Oct 2026 21:38:22 GMT https://jobs.co.uk/job/global-service-desk-manager-clearwater-people-solutions--e73b2cd5-f55a-48da-9b40-cb72497b07e7 https://jobs.co.uk/job/global-service-desk-manager-clearwater-people-solutions--e73b2cd5-f55a-48da-9b40-cb72497b07e7 Fri, 16 Oct 2026 11:54:20 GMT Location: City | Salary: 55000.00-55000.00 Annual | Type: Permanent | Our client is currently recruiting for a Global Service Desk Manager to lead their global Service Desk Function. The Global Service Desk Manager must have experience of managing a team that supports global users previously and will act as a key escalation point for critical IT issues and incidents, ensuring prompt resolution and minimal business disruption.This is a hybrid based role, 3 days onsite in Birmingham / 2 days remote.Key Responsibilities for the Global Service Desk ManagerOversee the daily operations of the global Service Desk, ensuring consistent delivery of support services across.Line manage 3 Service Desk Team Leads and 6 Service Desk Analysts supporting their development.Conduct regular performance reviews, set clear objectives, and provide mentoring and development opportunities for the team.Monitor and analyse key KPIs and SLAs to ensure targets are met or exceeded.Identify areas for improvement in processes and tools and lead initiatives to enhance efficiency and user satisfaction.Implement and maintain ITIL best practices for the delivery of Service Desk function.Act as an escalation point for major incidents, ensuring timely resolution and effective communicati... Permanent