https://jobs.co.uk/job/global-product-owner-it-service-management-michael-page--334341ce-4c3b-4229-b00a-fd02e4ba3745 RSS feed for Global Product Owner - IT Service Management at Michael Page. en-gb Tue, 27 Oct 2026 00:59:54 GMT https://jobs.co.uk/job/global-product-owner-it-service-management-michael-page--334341ce-4c3b-4229-b00a-fd02e4ba3745 https://jobs.co.uk/job/global-product-owner-it-service-management-michael-page--334341ce-4c3b-4229-b00a-fd02e4ba3745 Mon, 26 Oct 2026 00:00:00 GMT Location: Altrincham | Salary: £55000 - £65000/annum Bonus, Pension | Type: Permanent | We''re seeking a Global Product Owner to lead the evolution of a global IT Service Desk, combining ownership of the ITSM platform with accountability for service performance, user experience, and operational excellence. You''ll define the product roadmap, govern key ITIL processes, manage strategic service partners, and drive automation and AI initiatives that transform how IT support is delivered worldwide. Client Details Our client is a global engineering and manufacturing organisation undergoing an exciting technology transformation. Operating across multiple countries and supporting a diverse international workforce, they are investing heavily in technology, talent, and digital innovation to create a world-class IT function. Description Key Responsibilities Act as Product Owner for the enterprise ITSM platform, defining its roadmap, governance, and ongoing development. Govern core ITIL processes including Incident, Request, Problem, Change, and Configuration Management. Manage and challenge outsourced service partners, holding them accountable for agreed service levels and performance targets. Drive service improvement initiatives through automation, self-service... Permanent