Global Product Owner - Conversational Channels

Our OEM Client based in Gaydon, is searching for a Global Product Owner Conversational Channels to join their team, Inside IR35. This is a maternity cover contract position with a proposed end date of 26th July 2027.Umbrella Pay Rate: £35.80 per hour.Role Overview:This role is responsible for leading the global strategy, delivery and continuous improvement of JLR s Conversational Channels, shaping effortless, modern luxury digital conversational experiences across Range Rover, Defender, Discovery and Jaguar.The role spans technology, people and process, driving innovation across channels (including generative and agentic AI), building scalable global capabilities, and embedding a culture of curiosity, learning and continuous improvement.Key Accountabilities and Responsibilities:Strategy and Vision: Own and lead the global vision, strategy and capability roadmap for Conversational Channels.Define future-state Conversational Channel capabilities, including generative and agentic AI use cases.Position JLR amongst the world s leading luxury brands for digital conversational experiences. Delivery and Execution: Lead global development, launch and optimisation of chat, WhatsApp, and other messaging and AI-enabled experiences.Lead Conversational innovation across generative and agentic AI, transitioning from assisted service to autonomous, brand safe and value generating client and agent experiences.Create and maintain the global Conversational delivery roadmap and integrated ..... full job details .....