Global Head of Real Assets

The purpose of this role is to provide strategic leadership across The Real Assets Asset Class to ensure end-to-end service delivery excellence. This role is accountable for the coordination and performance of all client service activity within Real Assets, setting clear expectations and driving high standards in line with Aztec’s ambition to deliver best-in-class client experiences. Accountable for the delivery of revenue generating activity, achieving excellent client experience at target margin levels.Accountabilities

Drive performance and margin: Own the overall delivery financial performance of the Asset Class, including revenue growth and margin performance.Client experience: maintain and enhance the client experience in collaboration with the Commercial function.Lead integrated service delivery: Oversee a team of Client Service Delivery Leads (CSDLs), ensuring seamless coordination and high-quality execution across all service lines.Asset class expertise: Maintain deep awareness of market trends and developments, using this insight to inform service evolution and client engagement.Build high-performing teams: Establish and nurture cross-functional delivery teams that are empowered, capable, and aligned to client needs.Client relationship and escalation: Oversee Asset Class relationships for clients that are not Global, Growth or Strategic. Serve as a senior escalation point for critical delivery issues, ensuring timely resolution and strong client confidence.Embed change and continuous improvement: Drive adoption of change and champion a culture of feedback and refinement to ensure services remain responsive, efficient, and client-focused.Leadership Requirements

Operational Leadership: Aligning client vision and requirements into actionable plans and outcomesCollaboration and Communication: Collaborate with the whole CSD Function to influence teams to deliver client requirementsTeam Leadership: Build, lead and retain a high-performing team which is operationally efficient and has clear goals, KPIs, and a culture of continuous learning and growth.Visible escalation point: Be comfortable acting as a client escalation point and coordinating responsesDecision Making: Ability to make decisions under pressure with integrity, objectivity and transparencyTechnical Skills

Deep expertise in financial services, particularly fund administration and accounting operationsProfessional qualifications ACA, ACCA, ICAEW and ICSA are preferredStrong command of business performance metrics and commercial leversPeople Skills

Excellent interpersonal and stakeholder management skills, including C-level engagementDemonstrated ability to coach, develop and inspire high-performing teamsStrong collaborative nature, with a focus on integrated delivery across functions and geographiesExperience and Qualifications

Track record of leading cross-functional projects and service delivery models, including managing large delivery teams.Experience working across multiple marketsHistory of working closely with executive committees and C-level executivesEntrepreneurial mindset with evidence of commercial acumen and value creationOperating in a high growth environmentKey Internal Interfaces

Client Services Global Heads of Asset ClassGCRLs and CRLsOnboarding teamKey External Interfaces

Client Operational teamsClient buyers and sponsors (C-Suite)Industry networks (e.g. regulators where ..... full job details .....