Global Custody Management Custodian Program Manager

The Opportunity: The Global Custody Management Custodian Program Manager works in the office and is directly responsible for the onboarding and successful management of PCG custody relationships in an entire region/country. This role defines strategic custody priorities, ensures operational excellence, and acts as a key liaison between internal stakeholders and external custodians. The Program Manager is accountable for service quality, relationship health, and alignment of custodial initiatives with firmwide objectives, balancing day-to-day execution with long-term strategic planning.The Day-to-Day: Identifies strategic opportunities to enhance custodian performance, improve processes, and support business expansion through proactive planning and negotiation. Serves as the primary relationship lead for assigned custodians, accountable for partnership success, service quality, and value delivery across an entire region Maintain and strengthen custodian relationships to ensure high-quality service and mutual value for end clients Manage the program in their region to ensure the elements are completely and efficiently meeting the business requirements, and ensuring compliance with SLAs and KPIs Operates in a cross-functional capacity, influencing a wide range of stakeholders and initiatives that impact firm operations, client servicing, and business growth across multiple regions Identifies and drives enhancements to GCM''s processes for evaluating custodian performance ..... full job details .....