https://jobs.co.uk/job/global-contact-centre-director-michael-page--7534cb75-8e57-433a-a763-cad10186dc35 RSS feed for Global Contact Centre Director at Michael Page. en-gb Thu, 09 Jul 2026 13:42:23 GMT https://jobs.co.uk/job/global-contact-centre-director-michael-page--7534cb75-8e57-433a-a763-cad10186dc35 https://jobs.co.uk/job/global-contact-centre-director-michael-page--7534cb75-8e57-433a-a763-cad10186dc35 Wed, 08 Jul 2026 11:52:37 GMT Location: City | Salary: 75000.00-75000.00 Annual | Type: Permanent | Global Contact Centre DirectorMulti-site contact centre operation (UK and International)Leeds based (fully on site)Strictly 75,000 - 95,000 depending on experience Due to business requirements - candidates will need to be based within a 1 hour commute of Leeds. Client DetailsOur client is an industry leader within their field and have truly global footprint, with sites and customers in multiple countries. They are now looking for a new Global Contact Centre Director to lead their customer operationDescriptionOperational Leadership - Lead a multi site contact centre operation spanning multiple countries and time zones, to deliver world class customer service during every interaction, delivering against pre agreed KPI''s and SLA''sStrategic Implementation - Create, implement and drive the CX strategy across the group, in line with organisation objectives, driving efficiency, commercial performance and customer satisfactionContinuous Improvement - Conduct full operational reviews of process and procedures surrounding the contact centre and customer journey, identifying areas for change and improvement that will reduce time and cost to service, increase efficiency and commercial output... Permanent