https://jobs.co.uk/job/global-contact-centre-director-michael-page--57ec3312-6921-4f04-80ca-24ca0e1b247e RSS feed for Global Contact Centre Director at Michael Page. en-gb Thu, 09 Jul 2026 07:32:28 GMT https://jobs.co.uk/job/global-contact-centre-director-michael-page--57ec3312-6921-4f04-80ca-24ca0e1b247e https://jobs.co.uk/job/global-contact-centre-director-michael-page--57ec3312-6921-4f04-80ca-24ca0e1b247e Mon, 06 Jul 2026 23:00:00 GMT Location: Leeds | Salary: £75000 - £95000/annum | Type: Permanent | Global Contact Centre Director Multi-site contact centre operation (UK & International) Leeds based (fully on site) Strictly -75,000 - -95,000 depending on experience Due to business requirements - candidates will need to be based within a 1 hour commute of Leeds. Client Details Our client is an industry leader within their field and have truly global footprint, with sites and customers in multiple countries. They are now looking for a new Global Contact Centre Director to lead their customer operation Description Operational Leadership - Lead a multi site contact centre operation spanning multiple countries and time zones, to deliver world class customer service during every interaction, delivering against pre agreed KPI''s and SLA''s Strategic Implementation - Create, implement and drive the CX strategy across the group, in line with organisation objectives, driving efficiency, commercial performance and customer satisfaction Continuous Improvement - Conduct full operational reviews of process and procedures surrounding the contact centre and customer journey, identifying areas for change and improvement that will reduce time & cost to service, increase e... Permanent