Global Accounts Coordinator

Global Accounts Coordinator - Freight Forwarding - Manchester - Up to £27,000
 
About the Company
 
Our client is a leading global logistics and freight forwarding organisation providing comprehensive transport solutions to customers worldwide. Due to continued growth, they are looking to recruit a Global Accounts Coordinator to join their dedicated customer-focused team.
 
This is an excellent opportunity for an experienced logistics professional to join a busy international environment, managing key customer accounts and supporting the delivery of high-quality freight forwarding solutions across road and sea transport operations.
 
The successful candidate will act as a key point of contact for major customers, building strong relationships while ensuring shipments are managed efficiently and customer expectations are consistently exceeded.
 
Global Accounts Coordinator - The details

• Competitive salary of £25,000 - £27,000 per annum
• Temp to permanent opportunity (13 weeks temporary, then permanent subject to successful review)
• Opportunity to work within a global logistics environment
• Exposure to major international customer accounts
• Career development opportunities within a growing organisation
• Supportive and professional working environment
• Opportunity to develop expertise across freight forwarding, customs, and international logistics

 
Global Accounts Coordinator - Requirements

• Previous experience within freight forwarding, logistics, shipping, or a customer account coordination role
• Strong understanding of road and sea freight operations
• Excellent customer service and relationship-building skills
• Ability to manage multiple customer accounts while maintaining high levels of accuracy and attention to detail
• Experience preparing quotations, processing bookings, and managing customer enquiries
• Knowledge of customs procedures, dangerous goods regulations, and insurance requirements would be advantageous
• Strong communication skills with the ability to liaise confidently with customers, suppliers, and internal teams
• Good organisational skills with the ability to prioritise workloads and meet deadlines
• Proficiency in maintaining accurate records and using internal systems

 
Global Accounts Coordinator - Responsibilities

• Act as the main point of contact for key customer accounts, providing a high level of customer service and support
• Provide shipping, transport, and freight forwarding expertise to customers
• Manage customer enquiries, provide quotations, process bookings, and follow up opportunities to secure business
• Coordinate road and sea freight shipments from booking through to completion
• Ensure all shipment information is processed accurately and promptly to avoid delays
• Maintain regular communication with customers, keeping them updated on shipment progress and resolving queries efficiently
• Build and maintain strong relationships with customers, colleagues, and external partners
• Work closely with Sales Executives to support business development and customer retention
• Ensure compliance with customs regulations, dangerous goods requirements, and insurance procedures where applicable
• Liaise with customs teams to support smooth import and export clearance processes
• Monitor outstanding issues, claims, and customer concerns, ensuring they are escalated and resolved appropriately
• Maintain accurate documentation, records, and internal systems
• Prepare reports and information for management when required
• Follow company policies, procedures, quality standards, and health and safety requirements
• Provide support to other departments as required to ensure the smooth running of operations

 
About Us
 
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