German speaking Sales Support Coordinator - Hybrid Milton Keynes

German speaking Sales Support Coordinator with Good level English and any other additional language is a bonus! The office is located in Central MK, approx. 5-minute walk from the railway station Hybrid working 3 days in the office, 2 Working from Home.THIS IS A GERMAN SPEAKING ROLE PLEASE DO NOT APPLY IF YOU DO NOT SPEAK GERMAN OR LIVE WITHIN A COMMUTABLE DISTANCE OF THE MILTON KEYNES OFFICERole description:Answer inbound phone calls, make outbound calls, respond to e-mail, and manage chat sessions as assigned in accordance with established service level objectives.Handle a complete range of inquiries with an exceptional quality of interaction, clarifying root causes of problems, researching answers, providing solutions, and exploring alternatives.Provide product, program, compensation plan, and business information as necessary.Assist with order processing, enrolments, and setting up new customersProvide basic technical support for the back-office systems; escalate advanced issues to the IT Support staff.Identify, report, and follow-up on website issues to ensure corrective action is taken.Provide daily updates to department management regarding the overall nature of inbound calls and e-mail and any trends or concerns detected.Alert the Compliance Coordinator to any potential issues that may have been uncovered as a result of routine customer service contacts.Escalate unresolved problems when necessary.Document all contact information according to Standard Operating ..... full job details .....