German Speaking- Sales Operations and Customer Service Executive

Sales Operations and Customer Service Executive - GermanAnnual Salary: Up to £35,000Location: LondonJob Type: Full-timeJoin our team as a Sales Operations and Customer Service Executive for the DACH region, where you will play a crucial role in managing and enhancing customer relationships and operations. This position is ideal for a candidate fluent in German, passionate about customer service, and skilled in Microsoft Office, especially Excel.Day-to-day of the role:Produce order books focusing on customer requirements and business targets within the DACH region.Enter orders into the system and manage customer data including pricing, part numbers, and VAS.Work closely with Sales, Logistics, and Operations teams to resolve customer issues, address product-related concerns, and ensure smooth processing of orders from start to finish.Analyse order books to inform customers and sales teams of any challenges preventing orders from shipping.Review orders prior to the shipping window to ensure accuracy as per customer requests.Support the allocation of customer orders and maintain effective communication with the warehouse to ensure timely order processing and shipment preparation.Regularly communicate with key customers to review the shipping season and prepare for the next one.Monitor key performance metrics such as order fulfilment rates, customer satisfaction, and delays.Build and develop strong working relationships with both external and internal customers.Provide feedback ..... full job details .....