German Speaking IT Support Agent

German Speaking IT Support AgentLocation: WiganSalary: Up to 30,000 + on call allowance ( 4000)Contract: Full time, PermanentHours: Monday to Friday , 8am - 4pm My client based in Wigan is looking to recruit a fluent German Speaking Helpdesk / 1st Line Technical Support Advisor to work out of their main office on a permanent basis, offering a salary of up to 30,000 plus additional on call allowance ( 4000).As a Helpdesk Advisor you will be dealing with inbound and outbound calls and e-mails from both German and English speaking customers, ensuring the service you provide is thorough and customer centric. Job Description:Provide 1st line support to all end users globallyIncident Management and ResolutionAbility to solve basic, common user problems in real time, including software functionality; data communication/network troubleshooting and installation, PC and network configuration; operating systems and browser related issuesEscalation to Tier 2 when unable to resolve issuesTo provide an excellent customer service experience whilst managing customer expectationTo manage faults, requests and enquiries on behalf of the customer Person Specification: Fluent English and German language skillsPrevious experience within a technical support roleExcellent customer service and communication skillsPositive attitudeAffective time management skills, with a logical approach to problem solvingAbility to work under pressure and within time constraintsAbility to manage workload whilst ..... full job details .....