Permanent
German speaking Customer Success Manager
Stockport

Posted Yesterday
We are partnering with a fast-growing SaaS company in the travel technology sector, headquartered in Stockport. With strong momentum across Europe and a growing portfolio of international clients, our client is looking for a highly motivated German-Speaking Customer Success Manager to join their expanding team. This role will focus on supporting and growing existing customer relationships, guiding clients through on-boarding-and implementation, and working closely with senior stakeholders.
This is a hybrid role with a few days working from the office per month. With the opportunity to access the office more frequently.
Key Responsibilities:
- Managing day-to-day relationships with a portfolio of European clients
- Supporting clients through on-boarding, implementation, and ongoing use of the platform
- Identifying opportunities to upsell or enhance the use of the product based on client goals
- Working cross-functionally with internal teams to deliver tailored customer solutions
- Helping to solve client queries and proactively improve customer satisfaction and retention
The ideal candidate will be fluent in German and bring a proactive, tech-savvy mindset to client management. You will have excellent communication skills, a natural ability to build rapport, and a keen interest in helping clients succeed with digital tools.
Profile:
- Fluency in both German and English, written and spoken, is essential for the role
- Previous experience in Customer Success, Account Management, SaaS or Technical Support
- A strong communicator with the confidence to lead client calls and product demonstrations
- Technically minded, with the ability to quickly understand and explain digital products
- Project Management skills, with the ability to manage multiple clients and priorities simultaneously
- Experience using tools such as Salesforce, Jira, or other CMS platforms is beneficial
- A proactive team player with a solutions-oriented mindset and strong attention to detail
languagematters is acting as an employment agency in relation to this vacancy.
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