German speaking Customer Service Advisor

FRENCH SELECTION (FS) German speaking Customer Service Advisor Location: Manchester Hybrid working system after training in the office Salary: up to 30,000 per annum depending on experience plus benefits Ref: 4346GC To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 4346GC The company: An established, family-owned business specialising in the design and supply products to retailers, distributors and commercial customers worldwide. Main duties: To be the initial point of contact for customers and provide the highest standard of customer experience. The Role: - Act as the first point of contact for customer enquiries via phone, email and in person. - Process customer orders accurately and efficiently ensuring all details are recorded correctly. - Respond to customer queries promptly providing clear information on products and pricing - Maintain accurate customer records and update internal systems. - Liaise with internal departments to ensure smooth communication and follow-up. - Identify opportunities to improve team workflows, productivity and customer service efficiency. - Work towards team targets and service level agreements ensuring compliance with company procedures and data protection requirements. The Candidate: - Fluent in German (written and spoken) essential - Previous experience in customer service or in an administrative role needed - Excellent communication and interpersonal skills - ..... full job details .....