German Speaking Customer Service Advisor

Customer Service Advisor German SpeakingSalary: £26,000 £28,000Location: Cambridgeshire (Hybrid Working)Hours: Monday Friday, 08 00 Are you fluent in German and passionate about delivering outstanding customer service? We re working with an innovative, tech-led business solutions provider that s seeking a proactive Customer Service Advisor to join their growing team in Cambridgeshire. This is a fantastic opportunity for a confident communicator who enjoys problem-solving and supporting customers in a fast-paced, collaborative environment. You ll work closely with internal teams and external partners to ensure an exceptional client experience from start to finish. Key Responsibilities: Respond promptly and professionally to customer enquiries via phone and email.Educate customers on product features to help them get the most out of their service.Resolve customer issues efficiently, escalating complex matters as needed.Upload files, build documents, and place orders via the company website.Maintain accurate records using Salesforce and Freshdesk.Liaise with internal teams across warehousing, production, and finance.Work with external partners to resolve delivery and export-related issues.Meet performance targets including response times and customer satisfaction. What You ll Need: Fluency in both German and English written and verbal.Strong communication skills with the ability to adapt to different audiences.A customer-first mindset with empathy and ..... full job details .....