German Speaking Customer Service Advisor

Job Title- German Speaking Customer Service Advisor

Location- Leicester

Salary- -24,00027,000

Monday to Friday, with shifts scheduled between 9:00am - 7:00pm (to include 9:00am - 5:00pm, 10:00am - 6:00pm, and 11:00am - 7:00pm)

Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will possess excellent communication skills and a strong ability to analyse customer needs. This role is pivotal in ensuring customer satisfaction and fostering long-term relationships with our clients.

What You Will Do

• Answering customer enquiries via phone, email, and chat, and deliver a memorable experience every time, showcasing the very highest customer service skills.
• You''ll handle orders, delivery enquiries, refund queries, and much more, across multiple markets including the UK, US, and Europe.
• Solve customer issues quickly and smoothly, keeping things on track with our SLAs for top-notch quality, first-contact resolution, and productivity - all while delivering an awesome experience.
• A top-notch knowledge of our products and the confidence to guide customers toward their next big purchase with ease.

What We Are Looking For

• Customer service experience
• Great communication both written and verbal.
• Good listening and problem-solving skills.
• The ability to work well in a team and independently.
• A friendly, lively, and energetic manner.
• The ability to remain calm in challenging situations.
• A flexible approach to changes in a fast pasted environment.

What We Offer

• Competitive salary & targeted annual bonus scheme.
• 30% discount on all current clothing ranges.
• 25 days Holiday annually, plus Bank Holidays.
• Online Portal with an array of discounts on retail & entertainment.
• Virtual GP Service for you and your household!
• Free onsite parking