German Speaking Customer Service Advisor

We are delighted to be working exclusively with a mission led organisation based in Banbury who are recruiting for a German Speaking Customer Services Advisor to join their team and play a key role in delivering premium client experiences that align with their mission.

In this role, you will be the bridge between post-sale and retention, ensuring a seamless onboarding experience and ongoing support through a cloud-based portal. You will collaborate with internal stakeholders and clients to drive engagement, manage projects, and maintain high standards of service.

Key Responsibilities:

• Lead onboarding for new and existing clients.
• Provide first-line support on the client portal.
• Manage and execute client project schedules.
• Facilitate communication between clients and internal teams.
• Ensure accuracy in contractual documentation and CRM systems.
• Deliver outstanding customer service across all channels.

Ideally you will have:

• 2 years customer service experience
• Professional proficiency in German both written and verbal
• Project management experience in client onboarding.
• Strong communication and organisational skills.
• Comfortable using MS Office, Zoom, Salesforce (or similar CRM).
• A proactive, can-do mindset with a passion for client success.

Our client offers a fantastic range of benefits with a clear pathway for progression and a supportive team environment.

If you’re a confident communicator with professional proficiency in German who thrives on building meaningful partnerships, we want to hear from you.

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For more information and to apply click ''Apply Now'' to submit your application.

We wish you the best of luck in your job search!