German Speaking Customer Service Advisor

Liverpool, L3 (Hybrid after training) £25,837.50 per annum 37.5 hours/week, Mon-Fri, shifts between 7:00?am-6:00?pm About the RoleWe are looking for a motivated and personable German-speaking Customer Service Advisor to join our client in Liverpool. In this role, you''ll deliver outstanding customer experiences across multiple channels, acting as a trusted advisor while supporting and enhancing our brand reputation. Key Responsibilities Handle all customer interactions in a prompt, friendly, and professional manner. Interact with customers across all channels as a blended agent. Provide a high-touch, personalised experience for every customer. Answer questions, solve problems, and recommend services that meet customers'' needs. Promote memberships to non-members and advise customers on available services. Ensure quality capture and maintenance of customer data. Identify, highlight, and escalate service-related issues or trends as needed. Meet and maintain individual and team performance targets. Skills and Attributes Fluent in German and English (spoken and written). Excellent communication and interpersonal skills. Strong problem-solving abilities and a customer-focused mindset. Ability to work effectively across multiple channels and adapt to changing priorities. Positive, proactive, and professional approach to work. Experience in customer service is desirable but not essential; full training provided. Brook Street NMR is acting as an Employment Agency ..... full job details .....