German Speaking Customer Care Administrator

German Speaking Customer Care Administrator

• £26,500pa + development plan to increase salary
• Remote working with 1 day a month in the office
• Attractive perks (see below)

Overview:
Are you passionate about delivering exceptional customer service and fluent in both German and English? This is a fantastic opportunity to join a dynamic team where your communication skills and proactive approach will make a real impact. As a Customer Care Administrator, you''ll be the first point of contact for customers, providing support, resolving queries, and ensuring a positive experience throughout their journey.
Key Responsibilities:

• Respond to customer queries and process requests via phone and ticketing software, adhering to service level agreements and internal policies.
• Make outbound calls when necessary to ensure customer satisfaction and issue resolution.
• Build and maintain strong relationships with new and existing customers to support retention and engagement.
• Demonstrate a flexible, proactive, and positive attitude in all customer interactions.
• Contribute to the continuous improvement of customer care processes and personal development.
• Stay informed about company products and structure, ensuring accurate and helpful communication (note: no product-specific advice is required).

Candidate Profile:

• Fluent in both written and spoken German and English.
• Passionate about delivering high-quality customer service.
• Strong IT skills and comfortable working with customer management systems.
• Excellent communication and interpersonal skills.
• Ability to build rapport across all levels with a positive and adaptable mindset.
• Problem-solving skills, initiative, and a commitment to continuous learning and improvement.
• Resilient and open to change in a fast-paced environment.

Core Values:

• Share knowledge generously and support others.
• Act with integrity, listen first, then speak.
• Embrace transformation and learn from mistakes.
• Maintain high standards and expect the same from others.

What''s in It for You:

• Structured Development Program: Progress through a tailored career path with the potential to increase your salary by up to £2,000.
• Learning Hub: Access to flexible, in-house training programs.
• Employee Assistance Program (EAP): Professional mental health support.
• Exclusive Discounts: On leading brands and wellbeing products.
• Mental Health First Aiders: On-site support available.
• Pension Scheme: Up to 6% employer contributions.
• Holiday Flexibility: Option to buy or sell holiday days.
• Gym Membership Discounts.
• Health & Wellness Benefits: Including hospital and health cash plans.
• Cycle2Work Scheme.
• Eye Care Vouchers.
• Life Assurance.

Additional Perks:

• Complimentary tea, coffee, and fresh fruit.
• Access to wellness products.
• Annual social events to foster community and connection.

Location & Working Model:

• This is a remote role with the requirement to attend the St Neots office at least once per month. Candidates must be able to commute as needed.

Please Note:

• A criminal record check will be required for the successful applicant.

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