German Customer Services Coordinator

Customer Services Coordinator German £28,000 -£30,000 - Wigan/Hybrid 3 days on site Our client, an established multinational based in Wigan are looking to recruit a fluent German speaker for their Customer Service Team. Reporting to the team leader , the Customer Service Team Representative is to act as the primary representative regarding communication to the Customer, for all aspects of service and Customer Care. Some of your core responsibilities will involve: - Delivering a high standard of service to all aspects of the Business - Assist in customer order fulfilment activities such as taking orders, giving information, determining delivery dates, identify appropriate shipping methods, rates . -Liaising with all company department staff with a view to continuously improving processing and delivery times of customer orders. - To handle and resolve customer complaints/enquiries in a timely and accurate manner Timely delivery of solutions which match the customer s needs and meet their objectives. This involves working closely with the Customer to determine what it is they re looking for and how best the company can deliver to meet expectations. - Manage and resolve conflict when we are unable to meet the Customers expectations, with a minimum amount of input from Line Managers and Sales Managers. Within the role you will be expected to: -Fluent in German and English both spoken and written - Be confident to address difficult situations using the telephone as a first method ..... full job details .....