German Customer Service Advisor

German-Speaking Customer Service AdvisorLove travel? Fluent in German? Looking for a role where you can genuinely develop your career? We''re recruiting on behalf of a leading global travel business for a German-Speaking Customer Service Advisor to join their friendly and supportive team in Edinburgh. If you enjoy helping people, solving problems and delivering outstanding customer experiences, this could be the perfect next step.Salary and Rewards 26,800 per yearMonthly performance bonus of up to 70Why You''ll Love This Role33 days annual leave (including bank holidays)Hybrid working opportunities (performance-based)Free on-site gym or discounted memberships with Nuffield Health and PureGymEmployee Assistance Programme and wellbeing supportEnhanced sick payEnhanced maternity, paternity and adoption leaveLife assurance worth 4x your annual salaryOngoing training and genuine opportunities for career progressionBe part of a supportive, high-performing team within the travel industryWhat You''ll Be DoingEvery day is different. You''ll be supporting customers with their travel plans by:Responding to enquiries via phone, live chat and emailResolving customer queries with empathy and professionalismProviding accurate information on bookings, policies and promotionsDelivering exceptional service while achieving quality and performance targetsWorking collaboratively with colleagues to continuously improve the customer experienceWhat We''re Looking ForWe''re keen to speak with people ..... full job details .....