German Bilingual Software Account Manager (Automotive)

Overview

German Bilingual Software Account Manager (Automotive) – Location: Stratford, East London. Full Time - Hybrid – 2 days office/3 home. Onsite Training - Fully paid training and equipment provided. Annual Salary £34,540 + Annual Performance Bonus + Company Benefits.Job Summary

We are seeking a motivated and results-driven German Bilingual Software Account Manager/Technical Support Specialist, to join our dynamic team, based at Stratford, East London. The ideal candidate will act as a single point of contact for UK and European customers across multiple channels, to deliver engaging customer support to a wide spectrum of audiences including customers, internal colleagues or Dealers. Dealing with general enquiries you will provide product knowledge, expertise and support in resolving all product technical issues. You will share best practice examples to support upskilling the customer in using the software product to gain operational efficiencies and/or cost benefit. You will also take the opportunity to identify customers that are a churn risk to change the customers into product advocates through your customer service delivery and outcomes.Who we want

Excellent communicator with strong customer service skills, a keen analytical mindset, and the ability to lead initiatives that enhance client satisfaction and retention.Multi-tasker that builds effective, positive relationships, and likes working in a fast-paced environmentEmotional intelligence, intellectual curiosity, adaptability and flexibilityLogical thinker with professional maturity, and a willingness to own responsibility and take accountabilityWhat You’ll Be Doing

Develop and maintain relationships with key clients to understand their business needs and objectives.Identify opportunities for upselling and cross-selling products and services to enhance client value.Utilise Salesforce to track client interactions, manage accounts, and analyse sales data for strategic decision-making.Communicate effectively with clients regarding product updates, promotions, and any issues that may arise.Collaborate with internal teams to ensure timely delivery of services and resolve any client concerns.Prepare regular reports on account status, sales performance, and market trends for management review.Lead presentations and meetings with clients to discuss their goals and how our solutions can help achieve them.What You Need To Bring To The Role

Verbal and written fluency in English and German to minimum C1/C2 level.Practiced Contact Centre or Customer Service experience preferred, (any transferable experience considered)Proven experience in a software sales or account management roleProficiency in Salesforce or similar CRM software is highly desirable.Emotional intelligence, intellectual curiosity, adaptability and flexibilityLogical thinker with professional maturity, and a willingness to own responsibility and take accountabilityMulti-tasker that builds effective, positive relationships, and likes working in a fast-paced environmentStrong communication skills, both verbal and written, with the ability to engage effectively with clients at all levels.What You Can Expect

22 days Annual leave to start, increases by 1 day on anniversary of start date for the first 5 years, meaning a potential maximum of 27 days annual leave plus bank holidays.Life Assurance 4 x annual salary.Contributory pension scheme.Private Medical Insurance.Comprehensive travel insurance for you and family in line with Scheme rules.Discounted dental scheme.Discounts on brand new vehicles.Employee Assistance Program (EAP).About Percepta

Established in 2000 as a joint venture with TTEC, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients. Our values are the heartbeat of our organization, and we live, breathe, and play by them every day. As a Percepta Team Member, you can expect a culture of service, teamwork, respect, proactive attitude, career growth, and ..... full job details .....