https://jobs.co.uk/job/genesys-workforce-engagement-management-specialist-eolas-recruitment--f66e657e-1de4-4abf-8dae-fc7d0c8cdaa8 RSS feed for Genesys Workforce Engagement Management Specialist at Eolas Recruitment. en-gb Wed, 29 Apr 2026 06:31:02 GMT https://jobs.co.uk/job/genesys-workforce-engagement-management-specialist-eolas-recruitment--f66e657e-1de4-4abf-8dae-fc7d0c8cdaa8 https://jobs.co.uk/job/genesys-workforce-engagement-management-specialist-eolas-recruitment--f66e657e-1de4-4abf-8dae-fc7d0c8cdaa8 Fri, 24 Apr 2026 11:52:48 GMT Location: London | Salary: 600.00-600.00 Annual | Type: Contract | Our client, a leading insurance company, is seeking a Genesys Low-Code Developer to design and optimise customer communication workflows. The role focuses on low-code development and system customisation within Genesys Cloud, leveraging native tools such as Architect, routing, and configuration to deliver efficient customer journeys with minimal custom development. Key Responsibilities Configure and maintain Genesys Architect flows (voice, chat, email) Set up and optimise routing, queues, and skills-based logic Customise the platform to support customer service journeys Implement lightweight integrations using Data Actions and APIs Enhance self-service capabilities and reduce agent dependency Key Requirements Strong experience with Genesys Cloud (Architect, routing, queues) Experience in low-code/configuration-driven environments Understanding of contact centre operations and CX journeys Familiarity with APIs and Data Actions Role Scope This is a configuration-focused role, prioritising: Low-code solutions and Genesys customisation Rapid iteration using native platform capabilities Minimal reliance on custom Back End development Success Measures Increased self-service adopti... Contract