Genesys Workforce Engagement Management Specialist

Our client, a leading insurance company, is seeking a Genesys Low-Code Developer to design and optimise customer communication workflows. The role focuses on low-code development and system customisation within Genesys Cloud, leveraging native tools such as Architect, routing, and configuration to deliver efficient customer journeys with minimal custom development. Key Responsibilities Configure and maintain Genesys Architect flows (voice, chat, email) Set up and optimise routing, queues, and skills-based logic Customise the platform to support customer service journeys Implement lightweight integrations using Data Actions and APIs Enhance self-service capabilities and reduce agent dependency Key Requirements Strong experience with Genesys Cloud (Architect, routing, queues) Experience in low-code/configuration-driven environments Understanding of contact centre operations and CX journeys Familiarity with APIs and Data Actions Role Scope This is a configuration-focused role, prioritising: Low-code solutions and Genesys customisation Rapid iteration using native platform capabilities Minimal reliance on custom Back End development Success Measures Increased self-service adoption Improved support efficiency and response times Scalable and maintainable Genesys configurations If interested please send us a copy of your CV. ..... full job details .....