Genesys Cloud Engineer

Genesys Cloud EngineerCardiff - 1x a month6-month initial contract with scope to extendExcellent day ratesUmbrella engagement I''m currently partnering with a leading organisation seeking a hands-on Genesys Cloud Engineer to design, deliver and support modern contact centre solutions.Key Skills andamp; Experience:Proven track record designing and building Genesys Cloud Architect flows across voice, email and messaging channelsExperience developing APIs and integrating third-party tools and servicesStrong understanding of REST APIs and web servicesKnowledge of IP telephony, Genesys Cloud Edge devices and SIP trunkingAbility to diagnose and resolve complex technical issues, including analysing SIP tracesBasic understanding of Terraform and Genesys CX as CodeExperience with omnichannel contact centre solutionsKnowledge of AI and automation capabilities within Genesys CloudExperience integrating Genesys Cloud with third-party systemsUnderstanding of cloud infrastructure and security best practicesReasonable Adjustments:Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters ..... full job details .....