Generic Housing Officer

We are seeking a proactive and customer-focused Housing Officer to join a London-based housing co-operative. The successful candidate will be responsible for managing a designated patch of properties, delivering high-quality housing management services, and ensuring residents receive excellent support. The role involves tenancy management, estate inspections, income collection, resident engagement, and partnership working to maintain sustainable tenancies and thriving communities. Working closely with residents, contractors, local authorities, and partner agencies, you will ensure high standards of housing management and customer service are delivered across the co-operative. Key Responsibilities Manage a designated patch of properties and act as the first point of contact for residents. Conduct tenancy sign-ups, reviews, audits, and end-of-tenancy procedures. Investigate tenancy breaches and take appropriate enforcement action where required. Manage rent arrears cases, agree repayment plans, and support income recovery. Investigate and resolve anti-social behaviour and neighbour disputes. Work with support agencies to sustain tenancies and safeguard vulnerable residents. Carry out estate inspections and report communal repairs or environmental issues. Monitor property and estate standards to ensure a safe and pleasant living environment. Promote resident engagement and support community initiatives. Maintain accurate records and ensure compliance with relevant policies and ..... full job details .....