https://jobs.co.uk/job/general-manager-service-and-operations-fortnum-mason--3de899cd-36b8-4d31-9055-bc9d48cd2d75 RSS feed for General Manager Service and Operations at Fortnum & Mason. en-gb Sat, 02 May 2026 07:31:12 GMT https://jobs.co.uk/job/general-manager-service-and-operations-fortnum-mason--3de899cd-36b8-4d31-9055-bc9d48cd2d75 https://jobs.co.uk/job/general-manager-service-and-operations-fortnum-mason--3de899cd-36b8-4d31-9055-bc9d48cd2d75 Fri, 01 May 2026 11:53:14 GMT Location: England | Salary: 10000-500000 Annual | Type: Permanent | Role Purpose: This role is accountable for delivering exceptional service and operational execution across all floors at the Piccadilly flagship, supporting the 5 Year Plan ambition of achieving 90% service scores and unforgettable guest experiences. Working closely with the Head of Retail, the role leads the service proposition for Piccadilly, with a particular focus on Retail Services and Guest Experiences. It plays a key role in evolving Piccadilly as a globally renowned flagship, ensuring service excellence, innovation and strong operational foundations. A significant emphasis is placed on visible leadership, standards, and partnership working, including close collaboration with Hospitality partners on the Food and Drink Studio and other experiential spaces. Reports to: Head of Retail - Piccadilly Direct Reports: Retail Managers - Piccadilly Key interfaces: The role holder will work cross-functionally with Retail, Hospitality, Buying and Merchandising, Marketing, VM, HR, Stock Integrity, Regional Stores and external partners, as well as hosting senior stakeholders and VIP guests. Key Responsibilities 1. Service, Standards and Guest Experience Embed a culture of service exce... Permanent