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General Manager
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Roxy Leisure Ltd - Roxy Ball Room and Roxy Lanes
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OverviewRoxy Leisure Ltd - Roxy Ball Room and Roxy Lanes is seeking a General Manager to lead operations at Star Pins Liverpool (School Lane) and support a dynamic hospitality experience across our venues. The brand focuses on a fun, professional, and engaging culture with a broad range of entertainment and food/service options.
Base pay rangeThis range is provided by Roxy Leisure Ltd - Roxy Ball Room and Roxy Lanes. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
What we’d expect from youIn a General Manager we want a leader that drives the business forward in a role that requires you to be a real team player with a passion for hospitality. Winning personality and a fun-loving spirit are a must!
Role Responsibilities
Ensure we are delivering the best gaming experience for our guests on every visit.
Creating and delivering quarterly business plans.
Leading by example through training, coaching and developing a winning team.
Managing a PandL to meet financial targets and expectations.
Ensuring the business is managed correctly to achieve quarterly and yearly bonuses.
Managing the safety, security and licensing aspects of the business.
Managing our guest experience platform to improve service and standards.
Maintain a fun and engaging culture using our Brand Standards and Company Ethos.
Monthly reviews with all your team members encouraging their growth and development.
Ensuring service standards and duty management are upheld throughout operating hours.
Be an industry expert in all areas of duty management.
What you get
Very competitive salary
Achievable bonus scheme
Tips and service charge shared equally amongst the whole team
50% off food and drink and free gaming
Regular team incentives with rewards including paid trips abroad
2 staff socials throughout the year
Employee Assistance Program with access to free counselling services
Further development opportunities within the company growth
Development courses including leadership, mental health awareness, first aid and personal licences
Access to Rewards Gateway with discounts at hundreds of retailers
Holiday allowance increasing with length of service
Job specifics
45hr working week across 5 shifts
Availability to work weekends and public holidays
Reliable commute to work
Managing a large team of up to 50 staff members
Reporting KPIs weekly, monthly, and quarterly to the Area Operations Manager
Liaising with all departments of the Professionals At Play business including marketing, sales, finance, operations and maintenance
Seniority level
Director
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Restaurants
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