General Manager

Job Title: General Manager Location: Stevenage Salary: To £44,000 + Benefits Term: Full time, site based Are you a hands-on, people-first leader who thrives in a fast-paced hospitality environment? This is an exciting opportunity to take full responsibility for a well-established venue, ensuring it operates smoothly, profitably, and delivers an outstanding guest experience every day. You ll be the face of the operation, setting the tone for service, building strong relationships with guests and stakeholders, and creating a welcoming, high-energy atmosphere. From leading and developing an on-site team to overseeing day-to-day operations, performance and local promotion, this role offers variety, autonomy and real ownership. This role would suit someone from a hospitality, leisure, retail or customer-focused management background who enjoys balancing operational excellence with commercial performance and guest engagement. The role of General Manager: Deliver exceptional guest service and ensure consistently high satisfaction levels Lead day-to-day operations, ensuring smooth service delivery and efficient workflows Drive revenue through effective rota planning, cost control and local marketing activity Oversee standards across the venue, including presentation, maintenance and compliance Recruit, train, motivate and develop a high-performing on-site team Manage budgets, stock and margins to maximise profitability Ensure compliance with Health and Safety and operational ..... full job details .....