General Manager (QSR / Takeaway)

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General Manager (QSR / Takeaway)

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TipTopJob . The opportunity (brand confidential): A busy, modern takeaway-led business serving both in-store and delivery customers. Sales are strong (£13-£15k/week) with clear potential to grow beyond £20k/week through better team structure, sharper operations and stronger leadership. We’re seeking a hands-on, sleeves-up General Manager who isn’t afraid to jump on the line, lead by example, and set the standard for the team every single shift.

This role suits a manager who thrives in a fast-paced, practical environment and wants to shape a business with real growth prospects.

What you’ll do day-to-dayHands-on Operations

Be the go-to person on shift: if the fryer needs covering, deliveries need checking, or the floor needs cleaning, you step in and get it done.

Open and close the shop confidently; complete prep, cooking, cleaning and service tasks alongside your team.

Troubleshoot equipment, jump in at peak hours (especially Friday evenings), and keep service flowing when it matters most.

Standards and Safety

Maintain immaculate food safety, HandS and cleanliness on the floor, inspecting and correcting in real time.

Train the team by showing them how to do things right, not just telling them.

Team Leadership

Recruit, train and inspire by leading shoulder-to-shoulder in the kitchen and on the counter.

Coach team members on the job, developing a No.2 who can run shifts when you’re not there.

Create a culture where no task is beneath anyone; everyone chips in, from frying fish to scrubbing floors.

Commercial and Customer Focus

Watch the numbers daily: portion sizes, waste, labour hours, and upsell opportunities.

Drive sales by ensuring consistency and speed of service; queues move quickly and delivery orders are right every time.

Keep customer ratings high by taking ownership of quality at the pass.

What success looks like30 days

Fully confident in prep, cooking and service tasks.

Team sees you working alongside them, standards rising across cleanliness and quality.

Rota drafted with the right people in the right roles.

60 days

Friday peaks running smoothly with you directing the team at the fryer and pass.

Waste down, sales trending up, ratings improving.

A capable No.2 trained and starting to lead shifts.

90 days

You’ve shifted from firefighting to leading; team stepping up, standards holding.

Shop feels sharper, cleaner, calmer; sales growing through consistency and trust.

Owners freed up to focus on expansion, with you firmly in control of day-to-day.

You’ll BringMust-haves

Solid management experience in QSR / takeaway / fast casual.

Absolute willingness to work the line: frying, prepping, cleaning, and serving.

Strong track record of keeping standards high in high-pressure service environments.

Experience controlling labour, GP and waste.

Resilience and grit: you don’t flinch when it gets busy, you get energised.

Nice-to-haves

Experience balancing delivery + in-store trade at peak.

Track record training team members to step up into supervisor/No.2 roles.

Local store marketing and sales-driving ideas.

Package and benefits

Base: £35,000 - £40,000 (open to exceptional profiles).

Bonus: Performance-linked.

Accommodation: Optional 2-bed flat (no rent; employee covers bills/council tax).

Clear pathway to multi-site / group operations role as the brand expands.

Location: Worcestershire, England, United ..... full job details .....