General Manager- Paris, France

TOCA Social is the world’s first dining and entertainment venue with a football twist – and it’s changing the game. With 3 venues already thriving in London and Birmingham (UK), and new venues launching in Dallas, Monterrey, and Paris (2026), we’re expanding our vibrant team.At TOCA Social, we live by one rule:

Everybody Plays . You don’t need football knowledge to join our team – just energy, passion, and a love of creating unforgettable guest and teammate experiences.Job Highlights:Location:

Paris basedReports to:

Global Head of OperationsAt TOCA Social, we see a direct link between the quality of our guest experience and the happiness of our teammates, meaning our teammates are at the centre of everything we do! Our General Managers are responsible for bringing together multiple elements of our guests'' journey to deliver memorable experiences. The ideal candidate will have previous experience in competitive socialising or hospitality venues and the ability to lead with the 51% attributes that are core to our culture.Role Scope and Responsibilities:Some of your responsibilities will include:Recruit, coach, and develop a strong team of approximately 70 teammatesWork closely with venue leaders and the People Team on people initiatives; ensuring teammate morale, engagement, and culture are prioritizedLead a diverse and dynamic team to anticipate and exceed guest needsCollaborate with our Global Talent and Development Partner to coach and develop teammates for growth within TOCA SocialDrive revenue and manage costs to deliver on business KPIs with an ‘Own It’ philosophyCommunicate operational needs effectively, bringing people along with changesFoster strong relationships with teammates, support staff, and guestsResolve service issues with grace and empathy, always aiming for the best outcome for guestsProvide a safe, high-quality working environment for teammates and over 300,000 annual guestsEnhance teammate engagement and coordinate with other venuesEnsure outstanding service quality and hospitality standards to exceed guest expectationsBe the ‘go-to’ for teammate support during shiftsManage teammates with excellent communication skills and embrace diversityCreate a ‘Greatest Of All Time’ team culture and empower teammates to surpass guest expectationsWork with leaders to schedule teammates effectively, considering seasonal labor changesLead by example to deliver a best-in-class guest experience and support teammates in following the Steps of ServiceEnsure compliance with health, safety, and food and drink guidelines, including Food Safety and Allergy protocolsMaintain a visible presence on the venue floor, engaging with guests and teammates as neededConduct preventative maintenance checks and escalate improvements as necessaryResolve issues with grace and empathy, always focusing on positive outcomesQualifications and Experience:5+ years experience as a GM or in a similar leadership role within hospitalityProven ability to lead and manage large teams and leadership teamsTrack record of achieving key KPIsPeople-focused leader with high emotional intelligence and empathyPunctual, reliable, with a positive attitude and strong work ethicQuick learner, able to perform under pressure in a fast-paced environmentPassionate about delivering top-quality experiences with a guest-first attitudeGenuine desire to make people happy and create memorable experiencesWilling to get hands-on and support other departments and teammatesFlexible availability each ..... full job details .....