General Manager

Location:Oliver''s Yard, London Hours: 40 hours between 8:30am - 17:30pm Monday to FridayReporting to: Head Of Customer Experience NewFlex operates a rapidly expanding and diverse nationwide network of business centres offering flexible workspaces to entrepreneurs and businesses. We give our Customers the flexibility, independence, ''Freedom at Work'', and support to create, grow and enjoy running their businesses in our centres. We''ve been going from strength to strength for 25 years to cement our position as ''The Property Manager for the New Economy''. We''re currently experiencing a sensational period of growth as the flexible officing revolution continues to disrupt the traditional office market. Our unique Client management model connects building owners (Clients) with occupiers (Customers) to generate cash from underutilised office space in all types of buildings from Aberdeen to Brighton. NewFlex is creating a positive alternative in the business centre market. What will you do? The General Manager holds overall accountability for running their designated centres, with the customer experience at the heart of the role. This spans the full customer journey - from first viewing and onboarding through to ongoing experience and long-term retention - with close attention to every touchpoint a customer encounters along the way. Working to KPIs agreed with stakeholders, the General Manager delivers consistently high standards across every centre, taking a proactive ..... full job details .....