General Manager

General Manager LondonSalary: DOEAre you an experienced garden retail leader looking for an opportunity to make a real impact? We are seeking a commercially minded and people-focused General Manager to lead a successful and well-established independent garden centre.This is a senior leadership role offering the chance to influence strategy, drive operational excellence, and shape the future direction of a respected garden centre business that combines retail excellence with a strong commitment to customer service, staff development, and community engagement. For the right individual, there is also a genuine opportunity to progress into a Director-level position in the future, playing a key role in the long-term success of the business.The RoleAs General Manager, you will work closely with senior stakeholders to oversee all aspects of the garden centre, ensuring profitable performance while maintaining exceptional standards across retail operations, customer experience, and team development.You will take ownership of the day-to-day management of the business while also contributing to long-term strategic planning, commercial success, and organisational development.Key ResponsibilitiesLead and develop a multi-disciplinary management team across the garden centre.Drive commercial performance, profitability, and operational efficiency.Maintain exceptional customer service standards and resolve complex customer issues.Support budgeting, financial planning, cash flow management, ..... full job details .....