General Manager | Manchester

At Blank Street, we believe that rituals matter, and that great rituals make your life better. With coffee shops across the US and UK, we are working to transform the high street grab-and-go coffee transaction into an experience that is higher in quality, hospitality, and joy.Our Values

Magic is in the Details:

We value attention to detail in everything we do. We''re always thinking about the small things that make a moment meaningful.Move as One:

We value people who strive to be the best team player, not individual stars.“My Home is your Home” Hospitality:

We look for individuals who treat others the same way they''d treat a guest in their home. We care about presentation, hospitality, and having fun even when things are stressful.What''s Brewing...

As a Store General Manager at Blank Street, your primary responsibility will be to build a world-class business and team within your neighbourhood across many verticals. You must be able to work independently, while also thriving in a team environment. We’re looking for dynamic leaders that will motivate and inspire our teams in the Cafes to fulfil and represent Blank Street’s goals and vision. We want our team to become part of the community’s infrastructure, serving customers with passion, care, and precision.The right person for this role is a proven operator who takes pride in giving amazing hospitality experiences and influencing their team to do the same. You thrive for opportunities to serve your community and make a big local impact. You are customer centric and believe in quality product through flawless execution. You empower your team to give customers exactly what they need, every day, in their way. You excel in high growth environments, thrive under pressure, are highly organised, and can handle competing priorities.What you''ll ownHelp hire and support a cohesive team of Baristas aspiring to be future General ManagersEnsure our baristas are working towards delivering on our company goals while maintaining our cultural standardsDevelop meaningful ties with neighbourhood businesses and people to help grow local brand loyalty and goodwillManage schedules and timeliness of the teamLearn and adhere to our product, service and brand training playbooksEnsures all proper measures are in place to achieve the correct handling of product to retain its freshness and quality with both food and beverageImplement and maintain systems to avoid wastage of product with both food and beverage, following and adjusting par levels where needed in line with business peaks and lowsMaintains health standards at all timesAccurately measure and report end-of-day KPIs, inventory counts, and incoming/outgoing transfers between commissary supplies and the carts under your managementAssist the management team in creating and implementing strategies to grow our loyal customer baseOwn the underlying PandL of each individual store under your management. Constantly diagnose areas of improvement and come up with creative solutions to drive better performance.

Who are you2+ years of experience leading operations in high-growth hospitality/consumer brandsTrack record scaling and managing hospitality teamsTrack record managing inventory and supply chain orderingHighly effective interpersonal and communication skillsHands-on and highly action-orientedExcellent organisational skills and ability to perform under pressure and time constraintsDeep knowledge and interest in specialty coffeePrivate Health CarePirkx MembershipBlank Street Regulars MembershipA whole lot of Blank Street swag and coffee

Job Type: Full-timeSchedule:Weekend availabilityAbility to commute/relocate:Manchester, UK: reliably commute or plan to relocate before starting work (required)What will you bring to Blank Street as a GM?United KingdomCreate a Job AlertInterested in building your career at Blank Street? Get future opportunities sent straight to your email.Apply for this job

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