General Manager - Hospitality, Retail and Creative Operations

My client is a small, independent shop and creative caf based around the Totnes area.We''re a welcoming, community-focused space combining a caf , small retail shop, pottery painting and creative workshops. We''re not a large business or a corporate operation - we''re a small team, and everyone plays a hands-on role in keeping the shop running.We''re now looking for an experienced General Manager to take responsibility for the day-to-day running of the shop and help us continue to grow.About the roleThis is a hands-on management position covering the different parts of our small business.You''ll oversee the caf , retail shop and creative activities, while managing the team and making sure everything runs smoothly day to day.We''re looking for someone who can take ownership rather than needing constant direction - someone who notices when something needs doing, takes action and cares about the small details that make a shop feel welcoming and well looked after.Key responsibilitiesOversee the day-to-day running of the caf and shopManage and support our team, including rotas, training and performanceMaintain high standards of customer service, cleanliness and presentationManage caf and retail stock, ordering and suppliersKeep the shop and retail displays organised, attractive and well stockedEnsure pottery painting and workshops are prepared and running smoothlyMonitor sales, stock and day-to-day costsDeal confidently with customer queries and issuesPut simple systems in place ..... full job details .....